Hi, how can we help?

Para sa Taglish version ng article, basahin dito.

When the rider arrives to deliver the order, here are the following guidelines on what to do upon receiving the parcel:

• For the Cash on Delivery (COD), show your valid government ID, and please prepare the exact amount of payment and give it to the rider.
• For the Non-Cash on Delivery (Non-COD), show your valid government ID and claim your order.

The buyer can only refuse to accept an order/parcel if the following conditions apply:

• Signs of tampering on the packaging of the order (unsealed packages, damaged packaging)

• The shipping information indicated on the airway bill (AWB) is wrong. This could mean that the parcel handed to you is not your order.

Please note that you cannot return the opened parcel back to the rider. Instead, you can request for Return/Refund for incomplete, wrong, or damaged products.

However, if you are satisfied with the condition of the received product, you can tap the “Order Received” button in your Shopee App. 

Keep in mind that:

• By tapping the “Order Received” button, the payment will be released to the Seller and you can no longer request for Return/Refund.

• Once the Shopee Guarantee Period of the order has expired, the “Order Received” button will no longer be available and the payment is released to the seller.

• If you have accidentally tapped the “Order Received” button, you will not be able to request for return/refund. Please contact the seller immediately.

Learn what you can do if someone else received your order.